Spinster Emporium | Nottingham

Terms and Conditions

Ordering

We are a internet based business with a open studio available to view by appointment only. Our items are vintage, second hand, specialist or antique and as such are usually one-offs.

Payment

Payment can be made safely online with PayPal using any major credit card. When you have completed your purchase you will be directed to a secure page. All payment is to be made in £Sterling. International transactions will be converted to £Sterling automatically by PayPal making it easy for you to use. You do not need to have a PayPal account.

Postage and Packing

We ship to any location in the world. Items will be securely and lovingly packaged. The postage and packaging charge is included in the sale (uk residents only) so no additional fees will be added. International customers don't receive free p&p. The amount international customers will pay will be added at the end of your order so you can see the postal charge before you commit to buy.

International parcels are sent using Royal Mail Small Packet Airmail or Parcelforce Worldwide depending on the weight. UK parcels weighing up to 1Kg are sent by First Class Mail and by Royal Mail Standard Parcel service for those weighing over 1Kg I always use 'Signed For' deliveries.

PLEASE ALLOW 14 DAYS FOR DELIVERY

Most items will be sent out within a couple of days of us receiving the order (except during holidays). Please allow 14 days before notifying us if a parcel has not arrived. A claim will then be made with the Post Office. A refund or replacement for missing items will be offered but a reasonable amount of time must be allowed for the item to arrive.

Your Privacy

Spinster's Emporium will not use your personal information for any purpose other than for posting and your personal information will not be disclosed to any third party.

Returns Policy

Please note that the fabrics, haberdashery, gifts and patterns etc are vintage, yarns are second hand, and as such may not always be perfect. We always do our best to describe any faults or blemishes but there will be the rare occasion when something is missed. Refunds can only given in the case of gross misrepresentation. We are unable to refund for buyer's remorse so please be sure that the fabric is what you want before you order. In the event of gross misrepresentation, a full refund, will be given. Please contact us within 7 days of receiving your parcel if there is a problem.